Our Mission: Stay Safe | Recruit Safe
Elite Domestic Excellence for High Net Worth and Ultra-High Net Worth Families
At Xerendipity,Our Mission is to protect the safety, privacy and peace of mind of our high-net-worth (HNW) and ultra-high-net-worth (UHNW) families by transforming the process of hiring Domestic Staff from an impression-driven, risky process into a disciplined, evidence-led system.
We support Principals and Family Offices who recognise that an inappropriate hire is never ‘just inconvenient’; it can endanger their family, assets and reputation.
‘Stay Safe | Recruit Safe’ encapsulates this mission.
This means that we structure every search and shortlist around the fact that our clients entrust us with their family’s safety, and that we must do everything in our power to keep them safe.
This is why we verify the experience and references of all candidates, and why we never compromise on screening for the sake of speed.
The Problem We Are Here to Solve
We understand how challenging it can be to find suitable Domestic Staff, and how important it is for you to ensure the safety of your family.
Many of our clients come to us after painful experiences, such as having a fully staffed house that still feels unstable, going through repeated hiring cycles, or specific incidents that have damaged trust, such as privacy breaches, poor judgement, social media exposure or unmanaged vendor access.
Our mission is to eliminate these issues.
We address the core problem behind these issues: placing too much importance on charm and availability and not enough on verifiable evidence, operational track record, and behaviour under pressure.
By replacing guesswork with structure, we help you progress from ‘hoping it will work’ to making clear, risk-aware decisions.
Our Vision: Household Staffing as Risk‑Managed Infrastructure
We believe that, for HNW and UHNW individuals, Domestic Staff are not just a lifestyle accessory; they are an essential part of risk management.
A well-run household should feel calm and ready for guests, even when your public profile, travel schedule and hosting commitments intensify.
Our vision is a world in which every Xerendipity household operates according to clear standards and documented roles, with verifiable Domestic Staff, so that the Principal is no longer the escalation point for every problem.
In that world, Domestic Staffing becomes an extension of your governance, aligned with your Family Office, advisers and security rather than separate from them.
Our Core Values
1. Evidence Over Impressions
We value evidence over impressions.
In practice, this means that our shortlists are compiled based on verified references, operational field expectations, and structured interviews.
They are not compiled based on who ‘presents well’ or who is ‘free to start tomorrow’.
Candidates who successfully complete three stages of interviews and four stages of checks are entered into the Xerendipity database, at which point we begin introducing them to families.
Our alliance with DIOGENE Recruiting Intelligence and our own Social Media Intelligence services reinforce this value.
Where appropriate and lawful, we use these services to reduce reputational risk and detect visibility-seeking behaviour before it reaches your home.
2. Safety and Privacy by Design
We care about your family’s safety, security and peace of mind!
That’s why we only recruit Domestics through referrals, and why our process includes pre- and post-hiring checks, verified references, and a focus on candidates with experience working for high-profile Italian and international families.
We consider risk from the first briefing, not only at the final offer stage, because safety and privacy are designed in from the outset.
When defining role scopes, we consider access points, family composition, digital exposure and external suppliers, so the staffing solution you choose reduces risk rather than introducing new vulnerabilities.
3. Responsibility to the Principal
We act as though we are part of your inner circle of trust.
When we provide you with a shortlist of candidates, we are implicitly endorsing them to be in close proximity to your children, partner, guests, advisers and data.
We take this responsibility seriously, which is why we offer a 12- or 18-month Selection Warranty after the probationary period following confirmed employment.
This Warranty is not just a marketing device; it demonstrates our commitment to supporting you beyond the hiring process.
If a candidate placed by Xerendipity does not settle in as expected, we will take responsibility and arrange a replacement in line with our agreed terms.
4. Professionalism and Humility
We believe that the best Domestic Staff and Recruiters are professional yet humble.
For our candidates, this means maintaining disciplined routines, showing respect for household culture, and avoiding seeking visibility through the family’s profile.
At Xerendipity, this means listening carefully to your experience, adjusting when new information emerges, and avoiding overselling ‘perfect fits’.
In a field where many decisions are driven by “ego” and speed, we pride ourselves on bringing calmness, method and a willingness to say ‘no’ when an impressive profile does not convince us.
5. Continuous Learning and Development
We understand that achieving excellence in Domestic Staffing is an ongoing process, not a one-time accomplishment.
That is why we have invested in three pillars to support the training, management and wellbeing of Domestic Staff over time: Xerendipity Academy, Xerendipity Management and Xerendipity Welfare.
By providing tutoring and counselling to Domestic Staff, we help Principals transform a good hire into a long-term asset for the household.
Our goal is to not only place the right people, but also to help them maintain high standards, emotional intelligence and resilience in challenging HNW and UHNW residencies.
How Our Mission Shows Up in Our Services
Xerendipity dedicates all its work to search and selection services for Domestic Staff.
These services are supported by Social Media Intelligence, which reaches 96% coverage where appropriate and lawful.
This focus enables us to refine our methodology continuously with each assignment we complete, allowing us to go deep rather than broad.
Our professional services and concierge offer administration and accounting for Domestic Staff, tutoring for Domestic Staff, and concierge services to help you manage employment, compliance, and day-to-day staff logistics with clarity and documentation.
In practice, this means fewer surprises and greater control over the entire Domestic Staff lifecycle.
Mission in Action: the Xerendipity Approach
The Xerendipity Approach brings our mission and values together.
We work with high-profile clients and international communities to source the best candidates.
We screen them based on ratings from previous employers and operational expectations that have been tested in the field.
We only open our database to those who pass our multi-level checks.
We then design each recruitment project around your specific requirements and risk profile, including property footprint, family composition, service style, travel, security and digital exposure.
The result is a shortlist that reflects your expectations and our Non-Negotiable Standards.
Why Our Mission Matters Now
The world in which HNW and UHNW families live has changed.
Online visibility, social media, fast travel and new forms of security risk mean that ‘traditional’ domestic hiring is no longer sufficient.
Families cannot rely on intuition and informal referrals alone; they need partners who understand both traditional household management and modern risk.
Xerendipity’s Mission lies precisely at that intersection.
We honour the finest traditions of Private Domestic Service, integrating modern tools such as Recruiting Intelligence, Social Media Intelligence, and structured governance to ensure that your staffing decisions bolster, rather than endanger, your family’s long-term safety and reputation.
A Promise to Our Clients
Our promise to you is simple: we will treat your home as if it were our own, and you will never have to choose between speed and safety.
We will clearly communicate what we know, what we don’t yet know, and our recommendations based on the evidence we have collected.
Xerendipity aims to be Top of Mind for C-Suite leaders and HNW and UHNW families who are determined to solve a well-identified Domestic Staffing problem and are looking for a trustworthy recruiting partner.
We have a clear mission, strong values, and an approach that turns Domestic Staffing into a strategic advantage rather than a constant source of friction.
How to Begin: Confidential Consultation and Role Scoping
We start with a confidential consultation to gain an understanding of your property footprint, household structure, preferred lifestyle, privacy requirements and desired outcomes.
We then translate this information into a clear scope and selection criteria to produce a shortlist that meets your standards.
If you are looking to hire High-Profile, Qualified, Professional Domestic Staff, Contact Us for a private briefing.
We work discreetly and efficiently, prioritising fit over speed.
Frequently Asked Questions (FAQ)
Q: What constitutes a “high-profile” domestic staff member?
A: High-profile staff are discreet under pressure, have strong boundaries, verified experience in comparable environments and the ability to work in sensitive households without seeking visibility.
Q: Do you recruit for individual roles or for full household teams?
A: Both. We can recruit one critical appointment, such as a Head Housekeeper or House Manager, or build a full team with clear roles and responsibilities.
Q: Do you verify references?
A: Yes, verification is central to our approach. We prioritise references that reflect the realities of high-standard private households.
Q: Do you offer additional risk screening?
A: Where appropriate and lawful, we can support social media intelligence and role-aligned pre- and post-hiring checks, which are handled confidentially.
Xerendipity: Where Excellence Meets Safety and Privacy
Why We Do It
We understand how challenging it can be to find suitable Domestic Staff and how important it is for you to ensure the safety and privacy of your family.
How We Do It
We verify the professional and personal background of each candidate, ensuring that we only select highly qualified and referenced professionals who understand the importance of managing family privacy and security.
What We Do
Who We Work For
We work with high-profile families, as well as those with substantial wealth, because they understand the importance of time, privacy and security.
They therefore recognise the value of the Domestic Staff that we select for them.
Being part of the Xerendipity community means prioritising time, security and privacy.
Get in Touch With Us Today
Find out how our Qualified and Referenced Domestic Staff Search and Selection services can transform your family’s domestic experience.
Contact us today to discuss Your requirements and find out how we can provide a bespoke solution that exceeds Your expectations.
Xerendipity: Where Excellence Meets Safety and Privacy
Francesco De Biase
STAY SAFE | RECRUIT SAFE
Contact me to discuss your requirements, and I will be happy to assist you.
Francesco De Biase – C.E.O.
Uff. (+39) 02 80888425
STAY SAFE | RECRUIT SAFE
Contact me to discuss your requirements, and I will be happy to assist you.
Francesco De Biase – C.E.O.
Email: clienti@thexerendipity.com
STAY SAFE | RECRUIT SAFE
Contact us to discuss your requirements, and we will be happy to assist you.
E-Mail: selezione-personale@thexerendipity.com
Author & Accountability
This page showcases Xerendipity’s expertise in recruiting and verifying high-profile Domestic Staff for Ultra-High-Net-Worth (UHNW) and High-Net-Worth (HNW) households, family offices, and C-Suite Executives.
Our selection process prioritises verifiable references, scenario-based assessments, privacy-first behaviour and structured processes designed for environments where trust is critical.
Please note that this content is informational only and does not replace jurisdiction-specific legal advice on employment compliance, right-to-work, contracts, or screening practices.
Requirements vary by country, so additional information must be gathered following confirmation of the assignment.