Who We Are: Xerendipity High Profile Domestic Staff
Elite Domestic Excellence for High Net Worth and Ultra-High Net Worth Families
Xerendipity is a boutique Recruitment Agency specialising exclusively in high-profile Domestic Staff for high-net-worth and ultra-high-net-worth families, Family Offices, and international companies.
We work with clients who recognise that Household Staff are an essential part of safeguarding privacy, safety and time, not just a lifestyle extra.
At Xerendipity, we only recruit Domestics Staff who have been referred and verified, and our entire approach is built around one principle: our customers entrust us with their family’s safety, and we must do everything in our power to keep them safe.
This mindset informs every decision, from sourcing and screening to long-term follow-up.
Our Mission: Stay Safe | Recruit Safe
We understand how challenging it can be to find suitable Domestic Staff, and how important it is to ensure the safety of your family.
Our mission is to transform the painful and uncertain process of searching for Household Staff into a disciplined, evidence-led one that provides clear, reliable options.
‘Stay Safe, Recruit Safe’ is more than just a slogan — it’s our operating system.
This involves rigorous verification, structured interviews, operational field expectations and Social Media Intelligence.
We also offer a 12- or 18- months Selection Warranty after the probationary period, so you are not left alone if a critical hire does not stabilise as expected.
What We Do (and What We Refuse to Do)
Here at Xerendipity, we specialise in recruiting and selecting high-profile Domestic Staff for complex and privacy-sensitive households.
We recruit for roles such as Private Head Housekeepers, Professional House Manager, Personal Butlers, Executive Personal Assistants, Nannies, Maternity Nurses, Babysitters, Personal Chefs, Personal Drivers, Housekeepers, Housemaids and Domestic Couples, as well as more specialised and executive-level positions.
We don’t just send CVs.
We never compromise on verification or shorten safety checks because ‘the start date is close’, nor do we treat high-trust roles as interchangeable.
We select only the Best Qualified Domestic Staff for you, and if we are not convinced by a candidate’s suitability or credentials, we will not recommend them.
How We Think About Your Problem
By the time Principals reach us, they are usually dealing with one of three issues: a household that still feels noisy and unstable despite having staff, repeated hiring cycles that consume time and energy, or a specific incident that has shaken confidence in the existing Domestic Staff or suppliers.
Underlying all three is the same frustration: too many decisions are based on impressions rather than evidence.
We treat Domestic Staffing as a risk and performance issue, rather than a simple ‘placement’.
Our goal is to eliminate guesswork, minimise risk, and establish a household environment that is calm, guest-ready, and consistent, even during periods of intense travel and hosting.
Our Method: Evidence Over Impressions
Xerendipity’s approach is easy to explain but difficult to implement: it prioritises evidence over impressions.
We work with high-profile clients and international communities to identify and select candidates, and then test their ability to perform under the realities of HNW and UHNW life.
Our method includes sourcing through trusted networks, multi-stage interviews, operational screening and a layered checking process.
Candidates who successfully complete three stages of interviews and four stages of checks are entered into the Xerendipity database, at which point we begin presenting them to our families.
The Xerendipity Approach: from Search to Guarantee
We have designed our search and selection services to be comprehensive.
Xerendipity delivers 100% of its Search and Selection Services for Domestic Staff, complemented by Social Media Intelligence services with 96% coverage of appropriate and lawful assignments.
We support pre- and post-hiring checks, including verified references and assessment of experience working with high-profile Italian and international families.
Xerendipity guarantees candidates for 12 or 18 months following the probationary period after confirmed employment, reflecting our confidence in the process and the candidate’s suitability.
Our Resources: More than a Recruiting Agency
Xerendipity’s support ecosystem goes beyond recruitment.
The Xerendipity Academy, Xerendipity Management and Xerendipity Welfare programmes are designed to improve the performance of Household Staff over time.
Our Professional Services and Concierge offering covers Domestic Staff administration and accounting, Tutoring Domestic Staff, and high-touch concierge services that support you in managing staff life cycles in a structured and documented way.
Social Media Intelligence and Modern Risk
In a world where a single post can reveal locations, routines or personal information, digital behaviour has become a household risk.
As part of our “Stay Safe | Recruit Safe” philosophy, Xerendipity integrates Social Media Intelligence services to help mitigate this risk while operating within legal and ethical boundaries.
Our aim is not to intrude, but to ensure that the people you welcome into your home align with your expectations of discretion, invisibility, and Brand protection, both offline and online.
Leadership and Accountability
At Xerendipity, our practitioners have direct responsibility for the performance of our Domestic Staff, not just our recruiters.
Our Partner and CHRO, Milena Scardacchi, articulates the standard clearly: ‘The customer entrusts us with their family’s safety, and we must do everything in our power to keep them safe.’
This statement guides our team and processes.
We see ourselves as part of your extended risk and governance system.
This is why we have a Circle of Lords and close partners in related fields, and why we align our work with DIOGENE Recruiting Intelligence’s commitment to evidence-based decision-making.
Who We Serve
We provide high-profile Domestic Staff for HNW and UHNW families, C-Suite leaders and Family Offices with residences in London, Italy and other international locations.
Our clients typically have busy schedules, high profiles, and little tolerance for operational issues or preventable risk.
Whether you are establishing a new Household Team, filling a key position, or formalising an existing arrangement, we support you with a structured, confidential, and efficient recruitment process designed to ensure calm and continuity.
Why Xerendipity is Top of Mind in the HNW and UHNW Ecosystem
Our clients trust us because we combine experience with high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients, structured recruitment intelligence, and a clear ethical stance on safety and privacy.
Our placements are designed to last and to protect, not merely to “fill a role”, which is why we are consistently recommended within private high profile circles.
For C-Suite Executives and families who are determined to solve a specific problem and are looking for a reliable partner, Xerendipity is the thought leader in high-profile Domestic Staffing.
We are educational in our content, disciplined in our process and committed to our guarantees.
How to Engage with Us
We are always here to help you find your Domestic Staff.
The first step is a confidential consultation, which is usually conducted via video call.
During this consultation, we will explore your property footprint, household structure, risk profile and the outcomes you require from your Domestic Staff.
Next, we define the scope of roles, screening criteria, and any additional services you may require, such as Social Media Intelligence, administrative support, or staff tutoring.
Our goal is simple: to ensure that choosing Xerendipity is the safest and clearest decision you make in your household staffing strategy.
How to Begin: Confidential Consultation and Role Scoping
We start with a confidential consultation to gain an understanding of your property footprint, household structure, preferred lifestyle, privacy requirements and desired outcomes.
We then translate this information into a clear scope and selection criteria to produce a shortlist that meets your standards.
If you are looking to hire High-Profile, Qualified, Professional Domestic Staff, Contact Us for a private briefing.
We work discreetly and efficiently, prioritising fit over speed.
Frequently Asked Questions (FAQ)
Q: What constitutes a “high-profile” domestic staff member?
A: High-profile staff are discreet under pressure, have strong boundaries, verified experience in comparable environments and the ability to work in sensitive households without seeking visibility.
Q: Do you recruit for individual roles or for full household teams?
A: Both. We can recruit one critical appointment, such as a Head Housekeeper or House Manager, or build a full team with clear roles and responsibilities.
Q: Do you verify references?
A: Yes, verification is central to our approach. We prioritise references that reflect the realities of high-standard private households.
Q: Do you offer additional risk screening?
A: Where appropriate and lawful, we can support social media intelligence and role-aligned pre- and post-hiring checks, which are handled confidentially.
Xerendipity: Where Excellence Meets Safety and Privacy
Why We Do It
We understand how challenging it can be to find suitable Domestic Staff and how important it is for you to ensure the safety and privacy of your family.
How We Do It
We verify the professional and personal background of each candidate, ensuring that we only select highly qualified and referenced professionals who understand the importance of managing family privacy and security.
What We Do
Who We Work For
We work with high-profile families, as well as those with substantial wealth, because they understand the importance of time, privacy and security.
They therefore recognise the value of the Domestic Staff that we select for them.
Being part of the Xerendipity community means prioritising time, security and privacy.
Get in Touch With Us Today
Find out how our Qualified and Referenced Domestic Staff Search and Selection services can transform your family’s domestic experience.
Contact us today to discuss Your requirements and find out how we can provide a bespoke solution that exceeds Your expectations.
Xerendipity: Where Excellence Meets Safety and Privacy
Milena Scardacchi
STAY SAFE | RECRUIT SAFE
Contact Me to Select Your
Domestic Staff
Milena Scardacchi – CHRO
Uff. (+39) 02 80888425
Mob. (+39) 329 4554143
STAY SAFE | RECRUIT SAFE
Contact Me to Select Your
Domestic Staff
Milena Scardacchi – Direttore CHRO
Email: clienti@thexerendipity.com
STAY SAFE | RECRUIT SAFE
Submit Your Application
Milena Scardacchi – Direttore CHRO
E-Mail: selezione-personale@thexerendipity.com
Author & Accountability
This page showcases Xerendipity’s expertise in recruiting and verifying high-profile Domestic Staff for Ultra-High-Net-Worth (UHNW) and High-Net-Worth (HNW) households, family offices, and C-Suite Executives.
Our selection process prioritises verifiable references, scenario-based assessments, privacy-first behaviour and structured processes designed for environments where trust is critical.
Please note that this content is informational only and does not replace jurisdiction-specific legal advice on employment compliance, right-to-work, contracts, or screening practices.
Requirements vary by country, so additional information must be gathered following confirmation of the assignment.