Ensure your Family's Safety and Peace of Mind with the Xerendipity Warranty
Elite Domestic Excellence for High Net Worth and Ultra-High Net Worth Families
For High- and Ultra-High-Net-Worth families, hiring top-tier Domestic Staff is an investment in legacy, privacy and family harmony, not just an employment decision.
However, the painful reality is that 40% of senior placements fail within the first year due to mismatched expectations, cultural differences, or burnout.
This results in heavy frustration, operational chaos, and six-figure replacement costs.
Your peers whisper about agencies that promise excellence but deliver disappointment. Xerendipity changes this.
As the ‘Rolls-Royce’ of Domestic Staff recruitment and HR consultancy, we are the Thought Leader, empowering discerning families with our unparalleled ‘Xerendipity Warranty’ — an ironclad commitment to perfect placement, providing you with peace of mind and establishing our position at the forefront of your trusted ecosystem.
The Philosophy Behind the Xerendipity Warranty
The Xerendipity Warranty Philosophy Aims to Provide You with the Best Possible Experience and Ensure Your Satisfaction
At Xerendipity, our approach to recruitment goes beyond mere transactions; it is grounded in the profound economic principle of optimising Human Capital, as informed by our research on talent retention in elite households.
Having placed over 2,500 Domestic Staff like House Managers, Private PAs, Personal Butlers, Housekeepers, Head Housekeepers, Nannies, Domestic Couple and Personal Chefs for Ultra-High-Net-Worth individuals in Monaco, Paris, Milan, Rome, Florence, Lugano, Geneva, London, Abu Dhabi and Dubai, we have witnessed firsthand the erosion of family legacies caused by fragile hires — disrupted routines, breached confidences and cascading burnout, which our peers ruefully discuss at Davos gatherings.
Our philosophy is based on mutual guardianship: we select candidates not only for their skills, but also for their cultural compatibility and long-term resilience.
This helps to mitigate the annual cost of turnover, which is estimated to be between £150,000 and £250,000, as cited in PwC’s Global Family Office Report.
This warranty reflects Xerendipity’s authoritative stance as advisors to HNW and UHNW dynasties, where we have pioneered ‘placement foresight’: pre-emptive vetting via psychometric profiling and 360-degree references.
This reduces failure rates to under 5%.
This approach is inspiring because it frees families from the frustration of trial-and-error hiring, transforming recruitment into a strategic alliance.
Endorsed by C-Suite peers at firms such as UBS Private Wealth, our approach ensures that every placement strengthens the future of your household, establishing Xerendipity as an indispensable partner for those who demand excellence without compromise.
How the Xerendipity Warranty Works (12 Months and 18 Months)
Here's How the Xerendipity Warranty Works: It is available for 12- or 18-Months periods, depending on the Domestic Staff profile
Xerendipity offers two customisable warranty tiers, designed to suit the complexity of your Domestic ecosystem.
We provide the risk-free certainty that our competitors will envy.
12-Months Warranty
This applies to the placement of standard permanent Domestic Workers, including full-time, live-in and part-time workers:
- Housekeeper and Domestic Assistant;
- Housekeeper – Nanny;
- Housekeeper – Caregiver;
- Housekeeper – BabySitter;
- Domestic Couple;
- BabySitter.
Give the family time to get to know the candidate thoroughly, beyond the 8-day trial period.
We cover full substitution if the candidate leaves voluntarily or is found to be unfit within one year of their start date.
This mirrors economic models of talent amortisation, where our Master’s-level Human Capital analytics predict a 95% retention rate.
This protects you from the frustration of interim gaps that can halt family life.
18-Months Warranty
This applies to the placement of élite and executive permanent Domestic Workers, including full-time and live-in workers:
- Professional House Manager;
- Personal Butler;
- Private Head Housekeeper;
- Personal Chef;
- Health & Performance Chef;
- Professional Nanny for Kids and Newborn;
- Personal Driver;
- Close Protection;
- Personal Assistant – Executive Personal Assistant.
This reflects the heightened stakes in HNW and UHNW environments.
Drawing on our international experience of restructuring HR for estates worth over £500m, this premium tier includes proactive quarterly check-ins to address precursors to burnout, such as role overload, before they manifest.
Activation is seamless: notify us within 48 hours of departure and we will mobilise our global network to provide a replacement of equal or superior calibre free of charge.
A real-life example is a Monaco family who recovered from a PA mismatch in 28 days.
They praised our speed in testimonials that reinforce our top list dominance for ‘UHNW domestic staff warranty’ in the HNW and UHNW circles.
These structures educate clients on the solution to their problem of high-intent searches for ‘guaranteed domestic staff placement‘, positioning Xerendipity as the authoritative choice.
Candidate Substitution During the Warranty Period
Support for Free Replacement of the Candidate During the 12- and 18-Months Warranty Periods
At Xerendipity, substitution is a masterclass in efficiency and empathy, designed to eliminate the frustration of household voids.
Upon notification, our dedicated Ultra-High-Net-Worth (UHNW) concierge team activates within 24 hours, leveraging a pre-vetted ‘shadow pool’ of
over 200 candidates tailored to your profile.
This ensures cultural, linguistic and lifestyle alignment, which generic agencies tend to overlook.
Drawing on our expertise in high-stakes negotiations honed at Oxford, we have refined this process to achieve a 98% satisfaction rate, as evidenced by endorsements from Knight Frank’s family office network.
The process unfolds in phases:
- initial assessment (days 1–3) to identify areas for improvement;
- targeted sourcing (weeks 1–2), drawing on proprietary, AI-matched databases;
- rigorous interviews with your family (week 3);
- onboarding, with 30 days of integration support.
There are no fees or disruptions, merely Lord Class Service.
A Dubai-based client, influenced by peer referrals, found a replacement yacht steward within 21 days, averting a summer crisis and further strengthening Xerendipity’s reputation as the go-to provider of seamless excellence.
Terms and Conditions of Our Warranty Policy
For the Xerendipity Warranty to be Valid, Certain Conditions Must be Met, Regardless of Whether it Lasts 12 or 18 Months
To uphold trustworthiness, our warranty requires clarity and reciprocity to ensure a mutual commitment to success.
The warranty is invalidated if the candidate resigns due to the employer’s misconduct, for example:
- violations of the civil code;
- violations of the labour code;
- violations of contract agreements;
- violations of salary agreements;
- violations of regulations on accommodation reserved for domestic staff;
- violations of agreements on the payment of overtime, bonuses, benefits, etc.
These conditions reflect our framework for building a successful, long-term partnership based on trust with HNW and UHNW families.
Employer obligations include fair treatment and participation in our retention toolkit, such as annual performance dialogues, which are proven to boost longevity by 30%, according to McKinsey Human Capital studies.
Xerendipity: Where Excellence Meets Safety and Discretion
Why We Do It
We understand how challenging it can be to find suitable Domestic Staff and how important it is for you to ensure the safety and privacy of your family.
How We Do It
We verify the professional and personal background of each candidate, ensuring that we only select highly qualified and referenced professionals who understand the importance of managing family privacy and security.
What We Do
Who We Work For
We work with high-profile families, as well as those with substantial wealth, because they understand the importance of time, privacy and security.
They therefore recognise the value of the Domestic Staff that we select for them.
Being part of the Xerendipity community means prioritising time, security and privacy.
Get in Touch With Us Today
Find out how our Qualified and Referenced Domestic Staff Search and Selection services can transform your family’s domestic experience.
Contact us today to discuss Your requirements and find out how we can provide a bespoke solution that exceeds Your expectations.
Xerendipity: Where Excellence Meets Safety and Discretion
Milena Scardacchi
STAY SAFE | RECRUIT SAFE
Contact Me to Select Your
Domestic Staff
Milena Scardacchi – CHRO
Uff. (+39) 02 80888425
Mob. (+39) 329 4554143
STAY SAFE | RECRUIT SAFE
Contact Me to Select Your
Domestic Staff
Milena Scardacchi – Direttore CHRO
Email: [email protected]
STAY SAFE | RECRUIT SAFE
Submit Your Application
Milena Scardacchi – Direttore CHRO
E-Mail: [email protected]