High Profile Qualified Professional House Manager for HNW an UHNW & C‑Suite Households
Elite Domestic Excellence for High Net Worth and Ultra-High Net Worth Families
A high-profile House Manager is not just a member of the Executive Domestic Staff; they are the operating system of your home.
In the lives of Ultra-High-Net-Worth (UHNW) and High-Net-Worth (HNW) families and C-Suite Executives, the residence is a high-trust environment with complex logistics, sensitive privacy issues, and a standard of readiness that cannot depend on personal supervision.
At Xerendipity we recruit and select high-profile Domestic Staff for HNW and UHNW families, Family Offices, and International Companies.
We verify experience and references, and assess operational capability, because the Professional House Manager sits at the centre of access, vendors, staff performance and the day-to-day management of your time.
What a House Manager is (and is Not)
A Professional House Manager is responsible for achieving the desired household outcomes, including maintaining high standards, coordinating staff, preparing the property, controlling vendors, and ensuring smooth service delivery.
They translate your preferences into routines, ensure that Domestic Staff understand expectations and maintain calm execution, even when plans change quickly.
This role is not simply a “Butler with a bigger title” or a concierge.
A high-profile House Manager requires governance skills, including decision-making, documentation, budgeting discipline, staff leadership and privacy-first conduct.
The Problem Our Clients Come to Us With: the House Runs, but it Doesn’t Run Well
Many Principals contact us when, despite having Domestic Staff in the household, it still feels noisy and unstable.
While tasks are completed, standards drift, suppliers take liberties, staff communication becomes fragmented and the Principal becomes the default escalation point for everything.
This frustration is costly because it consumes time and creates avoidable expenses, such as rushed fixes, duplicate purchases, repeated mistakes and unreliable coverage.
At this stage, peers often influence the decision, because experienced Principals know the difference between ‘having staff’ and having Leadership.
Why the House Manager Role is Different at HNW and UHNW Level
Like private organisations, HNW and UHNW households have multiple stakeholders, strict confidentiality and reputational sensitivity.
The addition of events, guests, travel, security rules and multiple residences creates an operational complexity that informal management cannot reliably handle.
A Qualified Professional House Manager protects the home as both an asset and an environment.
They establish predictable routines, control access, and ensure consistent service delivery without turning the household into a corporate bureaucracy.
Outcomes You Should Expect from an Exceptional House Manager
Having a strong House Manager reduces your cognitive load.
They anticipate needs, prevent problems and ensure that decisions only reach you when your input is truly required.
Typical outcomes include:
- a home that is ready for guests at short notice;
- staff who work in harmony, with clear roles and handover procedures;
- control over suppliers and contractors, with predictable quality and pricing;
- reduced “noise” from the household reaching the principal;
- reliable reporting to support fast and confident approvals.
Core Responsibilities of a High Profile House Manager
The scope varies depending on the size of the property, the staffing model and whether the household is family-led, Family Office-led or Principal-led.
Xerendipity helps to define precise responsibilities so that performance can be measured and expectations are clear.
Common responsibilities include:
- Household leadership, including standards, routines and team coordination;
- Recruitment support and onboarding for domestic staff (with Xerendipity);
- Creating rosters, planning holidays, and ensuring continuity of coverage;
- Vendor management: contracts, scheduling, access control and supervision.
- Budget tracking and purchasing discipline (as agreed);
- Guest readiness, hosting operations and event coordination where required.
The House Manager as a Privacy and Access Gatekeeper
A House Manager is often responsible for controlling keys, alarm systems, vendor access, deliveries and the flow of sensitive information.
In high-profile situations, access is not a matter of convenience; it is a matter of risk management.
The right House Manager acts with discretion as standard.
They ensure the household remains invisible, control what information is shared, and prevent Domestic Staff, Executive Domestic Staff and suppliers from sharing information too freely.
What “Qualified” Means in House Manager Recruitment
‘Qualified’ means having verifiable experience of running comparable households, rather than merely having spent a certain number of years ‘in service’.
In High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) contexts, competence encompasses leadership behaviour, calm judgement, structured communication and the maturity to enforce boundaries without drama.
We prioritise candidates who can demonstrate systems such as checklists, regular reporting, vendor logs and staff performance management.
In high-trust households, the House Manager must be both personable and methodical.
Where Most House Manager Hires Go Wrong
Generic recruitment often prioritises charm and presentation, only to discover later that the candidate lacks operational discipline.
A House Manager may appear polished, but struggle with team leadership, cost control, supplier governance and maintaining confidentiality under pressure.
Common failure points include:
- unverified references;
- irrelevant experience in relation to HNW and UHNW realities;
- weak delegation, creating staff friction and role confusion;
- poor vendor control, leading to access exposure and cost creep;
- a lack of documentation, meaning knowledge is not recorded;
- over-familiarity with principals, guests or advisers;
- risk of digital footprint and careless sharing of household details.
Xerendipity’s Approach: Stay Safe | Recruit Safe
We do not forward CVs at random!
Xerendipity is designed to be the first choice for principals who require certainty, and we run a structured selection process for critical domestic appointments.
Our approach reflects the principles set out on our website.
We recruit and select high-profile Domestic Staff and Executive Domestic Staff for ultra-high-net-worth (UHNW) families and Family Offices.
- we verify experience and references as a non-negotiable standard;
- screening includes operational field expectations, not interviews alone;
- candidates who pass three levels of interviewing and four levels of checking are entered into the Xerendipity database;
- we support pre- and post-hiring checks aligned to the role and jurisdiction where lawful;
- we can also support Social Media Intelligence to reduce reputational risk.
Screening & Assessment: How We Test Real-World Household Leadership
We assess how well a candidate can run a household, rather than how confidently they can describe doing so.
In HNW and UHNW environments, good intentions are not enough — the role requires judgement in ambiguous situations.
Depending on your assignment, we may assess the following:
- scenario leadership in situations such as last-minute guests, staff absence and urgent repairs;
- vendor governance: access logs, supervisory practices, pricing discipline;
- reporting style: concise and accurate updates, and clear escalation thresholds;
- staff management: training routines, corrective feedback and handover procedures;
- privacy behaviour: controlled communication and need-to-know discipline.
Integration With Executive PAs, Security, and Family Offices
In many households, the House Manager liaises with an Executive PA, Security Professionals and, sometimes, a Family Office on a daily basis.
The quality of these interactions determines whether the Principal experiences calm or constant interruptions.
We help define operating boundaries: who approves expenditure, who signs off vendors, how diaries are confirmed and how confidentiality is maintained.
When these boundaries are clear, the household becomes self-managing.
Multi-Residence Operations and Travel Readiness
For individuals with multiple residences, the House Manager ensures consistency across properties.
They coordinate standards, readiness checks, seasonal openings and closures, staff rotas and vendor continuity.
This prevents the recurring ‘new house, new problems’ pattern.
The result is a lifestyle where arriving anywhere feels predictable and under control.
Our Guarantee and Commitment to a Stable Fit
A House Manager must be able to withstand pressure over months and years, rather than days.
Xerendipity provides a 18-Month Selection Warranty after the probationary period following confirmed employment, reflecting our confidence in the verification and recruitment processes.
Where needed, we provide support for stabilisation after hiring in the first 30–90 days, offering role clarity, SOPs/checklists (Standard Operating Procedures) and a communication rhythm that protects the Principal’s time.
Who This Service is For
This service is designed for ultra-high-net-worth (UHNW) and high-net-worth (HNW) families, C-Suite Executives and Family Offices who want a residence that runs smoothly.
It is particularly valuable for those with high-visibility lifestyles, complex properties, frequent hosting requirements, and multi-staff households.
If you want a home that feels calm, consistent and secure, a House Manager can deliver this.
How to Begin: a Confidential House Manager Consultation
First, we arrange a private consultation to gain an understanding of the property footprint, staffing structure, service style, vendor ecosystem, travel patterns and privacy requirements.
Next, we define the scope of the role and the criteria for success, before running a targeted search to compile a shortlist of candidates that you can trust.
If you are looking to appoint a high-profile, qualified professional House Manager, contact us for a confidential briefing.
We work discreetly and efficiently, prioritising fit over speed.
Frequently Asked Questions (FAQ)
Q: Are a House Manager and an Estate Manager the same thing?
A: Not necessarily. A House Manager typically focuses on one residence and its household operations, whereas an Estate Manager may cover wider grounds, multiple properties and larger maintenance teams. The correct title depends on the scope of the role.
Q: Can a House Manager manage multiple residences?
A: Yes, if it is structured properly. We screen for multi-site routines, reporting discipline and vendor governance across locations.
Q: Do you verify references and past households?
A: Yes, verification is central to our process, with an emphasis on comparable High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) environments and consistent outcomes.
Q: Do you support additional risk diligence?
Where appropriate and lawful, we can include Social Media Intelligence and role-aligned pre- and post-hiring checks, which are always conducted confidentially.
Xerendipity: Where Excellence Meets Safety and Privacy
Why We Do It
We understand how challenging it can be to find suitable Domestic Staff and how important it is for you to ensure the safety and privacy of your family.
How We Do It
We verify the professional and personal background of each candidate, ensuring that we only select highly qualified and referenced professionals who understand the importance of managing family privacy and security.
What We Do
Who We Work For
We work with high-profile families, as well as those with substantial wealth, because they understand the importance of time, privacy and security.
They therefore recognise the value of the Domestic Staff that we select for them.
Being part of the Xerendipity community means prioritising time, security and privacy.
Get in Touch With Us Today
Find out how our Qualified and Referenced Domestic Staff Search and Selection services can transform your family’s domestic experience.
Contact us today to discuss Your requirements and find out how we can provide a bespoke solution that exceeds Your expectations.
Xerendipity: Where Excellence Meets Safety and Privacy
Milena Scardacchi
STAY SAFE | RECRUIT SAFE
Contact Me to Select Your
Domestic Staff
Milena Scardacchi – CHRO
Uff. (+39) 02 80888425
Mob. (+39) 329 4554143
STAY SAFE | RECRUIT SAFE
Contact Me to Select Your
Domestic Staff
Milena Scardacchi – Direttore CHRO
Email: [email protected]
STAY SAFE | RECRUIT SAFE
Submit Your Application
Milena Scardacchi – Direttore CHRO
E-Mail: [email protected]
Author & Accountability
This page showcases Xerendipity’s expertise in recruiting and verifying high-profile Domestic Staff for Ultra-High-Net-Worth (UHNW) and High-Net-Worth (HNW) households, family offices, and C-Suite Executives.
Our selection process prioritises verifiable references, scenario-based assessments, privacy-first behaviour and structured processes designed for environments where trust is critical.
Please note that this content is informational only and does not replace jurisdiction-specific legal advice on employment compliance, right-to-work, contracts, or screening practices.
Requirements vary by country, so additional information must be gathered following confirmation of the assignment.